1.
When will I get the replacement or refund?
a. We initiate the replacement or refund within 2
working days of receiving the product at our centre.
b. For Bank Refund, it may take up to 2 weeks,
for the amount to get credited in your account, after we have initiated the
refund.
c. The
refund/replacement may get delayed or declined if the product received by us is
not as per your claim or in case of missing Order ID on the package.
d. Time
taken to process the Refund may vary depending on the mode of payment. Please
refer to the list below:
e. Net
banking: 4-5 Business days
f.
Debit card: 7-9 Business days
g. Credit
card: 15 Business days
2.
Want to Replace a Product?
a. Replacement
will be accepted if your purchase is covered under buyer protection and the
product is in stock with the merchant. In case, the product is out of stock, we
will issue you a refund.
b. Also, if
the product delivered is not the same that you had ordered, merchant's consent
is required to replace. Please read the Product description carefully and
choose the right size and color.
c. Replacement
will not be accepted in the following conditions:
- Product
is damaged due to misuse/overuse
- Consumable
Product
- Returned
without original packaging including, price tags, labels, original packing,
freebies and other accessories.
- Serial
Number is tampered
- Defective
products that are covered under Seller/Manufacturer’s warranty and reported
after 10-days.
- Damaged
products reported after 2-days.
- Product
or box is damaged due to misuse or incidental damage because of malfunctioning
of product.
- Product
is used or worn or altered
3.
What is the time frame in which, I have to
file a return / replacement request?
a. Return/Replace
request of the Product(s) to be initiated within 10 days of Delivery.
b. Return Request
to be filed with dealkarde.com Customer Support within 2 days of Delivery under
following condition:
- Damaged Product
- Empty Parcel
- Missing Item